Notice to Comhair Linn customers

Comhair Linn is communicating with members to advise that they will be introducing some improvements to Online Banking experience over the coming months.

These changes are in preparation for compliance with European banking regulations – Payment Services Directive 2 (PSD2) – which come into force on September 14th 2019. These regulations bring additional safety and security to your online banking.

These changes are being introduced in order to protect consumers from increased instances of online fraud. This additional security is known as Strong Customer Authentication (SCA) and will be introduced in both the browser-based services and Mobile App.

Mobile App
There will be a new version of the Mobile App to cater for these changes and you might be prompted to update your app.

Mobile phone number
It is imperative that the mobile phone number registered for your Comhair Linn account is correct. To view the number registered to you, log in to Online Banking and click the Personal Settings option. If any details are incorrect please contact the Credit Union.

Strong Customer Authentication (SCA)
The following actions will require SCA from 14th September 2019 however some may be introduced earlier:

  1. Logging in to your Online Banking
  2. Setting up new payees
  3. Viewing transactions older than 90 days
  4. Viewing e-Statements
  5. Viewing Documents older than 90 days

How will your experience change?
As part of these improved security measures you will logon as normal but you may be required to provide additional authentication via your phone.

Security Advice
When Comhair Linn communicate with you they will never ask you for your card number or PIN and will never advise you to transfer money out of your account. Should you encounter any of the above requests you should report it to your Credit Union immediately.

Further Information
This information – and any further updates – can be viewed by logging into your online banking at